Free shipping over 150$
Free shipping over 200$

Shipping & returns

Shipping Information (Canada)

We offer FREE Standard Shipping on all merchandise orders that are C$150 and over (excluding taxes). 

Standard Shipping
(Orders C$150 and over)
Standard Shipping
(Orders under C$150)
FREE C$9.00

Frequently Asked Questions

Shipping Costs & Delivery Schedules

Shipping MethodCostsTotal Delivery Time
Standard Shipping
(Orders C$150 and over)
FREE 5 – 7 business days
Remote areas may take an
additional 7 days
Standard Shipping
(Orders under C$150)
C$9.00 5 – 7 business days
Remote areas may take an
additional 7 days


Orders must be placed by 12pm ET to start processing on the same day.

During Checkout you will see the total price, including taxes, shipping and handling charges, in Canadian dollars before you place your order. Your credit card will be charged in Canadian dollars according to the charges displayed during Checkout. Packages shipped to Canadian addresses do not require a signature for delivery.
 

Business Days

All orders ship Monday - Friday, excluding federal holidays within Canada.
 

Restricted Hazardous Items

Certain items considered hazardous materials including aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover, etc.) are restricted and required to be shipped by standard, ground-only transport, due to air transport restrictions and regulations.
 

Return

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at info@koolfragrance.com with details of the product and the defect. You can send the item you consider defective to: 
 
KOOL FRAGRANCE
445 Viger, Suite 511
Montréal, Qc, H2Z 2B8
 
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.